There’s really no question the recent financial crisis changed consumer shopping behavior. The question seems to be now “is it permanent?” Well, nothing’s ever permanent in the world of shopper marketing but John Gerzema from BAV Consulting and co-author of Spend Shift, suggests things have changed profoundly.
Characterizing this were the dramatic changes in attributes that matter most to brands. Kindness is up 391% and attributes like “friendly” and “socially responsible” have climbed 79% and 63% respectively.
So, the consumer shift is profound and lasting. Gerzema summed it up well when he called it a shift from mindless consumption to mindful consumption. That type of consumer will demand something different from brands and CPG firms would do well to take note.