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The Iceberg of Ignorance Reconstructed

The Iceberg of Ignorance was published way back in 1989 by Sidney Yoshida. It contended that front line workers know 100% of the problems, supervisors 74%, middle managers 9%, and executives a measly 4%. Thus, it was popularized that executives...

Sustainability Done Right

Check out this video of Bob Taylor from Taylor Guitars. Seems like a great message of stewarding our precious natural resources.

Sparking Internal Innovation

If you want internal innovation, know this: that old Baby Boomer approach using suggestion boxes doesn’t work. People might provide some ideas, some even worth pursuing, but nothing gets done and the suggestion box ends up breeding cynicism. That's not...

The Iceberg of Ignorance Debunked

The iceberg of ignorance was first published in 1989 by consultant Sydney Yoshida. (I wrote about it here.) It led to the popular notion that front line workers knew 100% of the problems, supervisors were aware of 74%, middle managers...

Innovation Effectiveness and W. E. Deming

“It’s not necessary to change. Survival is not mandatory.” – W.E. Deming The importance of innovation to business success continues to grow rapidly. In a survey of U.S. executives , 84% said their strategy is “very dependent” or “extremely dependent”...

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